MedGrocer offers its Mental Health Program to corporate clients to augment their mental health initiatives for their employees. Under the Program, you can engage with mental health professionals via teleconsults on a 24/7 appointment-based schedule. Depending on MedGrocer’s arrangements with your employer, the Program may also include wellness surveys, lectures, periodic check-ups, medicine delivery, and other services.

Active employees of MedGrocer’s corporate clients are generally eligible for the Program, subject to the terms and conditions of the service contract entered into. You will know you are eligible if you received notice from your employer about the existence of the Program.

We may check your eligibility at any time by asking for certain information such as but not limited to employee ID or work email.

The Program and its services are co-terminus with a service contract entered into between MedGrocer and your employer. Please check with your HR or send us an email to inquire about when the services will end.

Eligibility may not be transferred. Only active employees of MedGrocer’s corporate clients are eligible for the Program - dependents such as parents, children, siblings, and spouses are not eligible. Former employees are likewise not eligible.

No. As long as you are eligible based on the parameters described above, the service is free for you. We may check your eligibility at any time by asking for certain information such as but not limited to employee ID or work email.

Yes. If your session is with a psychiatrist, you may be prescribed medication. Your prescription may be issued electronically subject to existing guidelines from the Food and Drug Administration.

You may not be able to avail of the services under the Program only in the following circumstances:

• If the Program has ended
• If you are not eligible
• If you were previously eligible but your eligibility was revoked
• The Program is designed to create a positive environment for everyone’s mental wellbeing. We may revoke your eligibility if there are intentional and recurring efforts on your part to disrupt this, such as but not limited to: abusing the services, missing teleconsultations, harassing mental health professionals, suggesting that mental health professionals engage in unethical or illegal acts, and unreasonably triggering emergency processes. In all instances, we will exert reasonable efforts to communicate with you and your employer. For any further questions, please contact us directly.

Active employees of MedGrocer’s corporate clients are eligible for the Program, subject to the terms and conditions of the service contract entered into. You will know you are eligible if you received notice from your employer about the existence of the Program.

We may check your eligibility at any time by asking for certain information such as but not limited to your corporate email address or employee ID.

As of the moment, our services only cater to official employees of our partner companies. Eligibility for programs is currently non transferable.

This service is completely free for companies registered with MedGrocer’s teleconsult program. To see if you’re eligible, simply enroll or sign into accenture.medgrocer.com.

Upon booking, you will be asked what your preferred schedule is. Teleconsultation schedules are available 24/7, subject to slot availability.

Yes, you may still request to go on teleconsultation sessions even if you are currently seeing another mental health professional.

Your case goes through a triage process based on your personal situation, and your preferred schedule. You will be assigned a mental health professional that best suits your needs. For follow-up sessions, you may request to talk to a different mental health professional if this is your preference for any reason.

Sign into accenture.medgrocer.com and click Book Teleconsult. Answer the intake form and choose your preferred teleconsult channel and schedule. Schedules are available Monday to Sunday from 7am to 11pm. A booking confirmation will be sent to your registered email address.

Supplementary documents such as lab tests and photos can help our doctors better assess your condition and give tailored advice for you.

Prepare to take your teleconsult from a quiet and distraction free environment. Please secure stable internet connection prior to the session to maximize your teleconsult experience.

Teleconsultations may be used for non urgent and mild cases. For conditions that require a physical exam, cases with severe symptoms, or medical emergencies, seek a physical consult instead.

Sign in and book a teleconsult at accenture.medgrocer.com. At the time of your appointment, enter the Google Meet room or be to answer a call from your preferred teleconsult channel. Consult the doctor regarding your medical condition. After the call, a teleconsult summary, along with other requested documents will be sent to your registered email address.

Yes, our doctors can issue you an e-prescription upon request.

Yes, our doctors can issue you a medical certificate upon request.

Given that telemedicine does not serve as a complete substitute for in-person assessments, providing fit to work clearance is within the discretion of your attending physician based on their findings and the information gathered in the teleconsult.

Medical documents such as teleconsult summary, medical certificate and e-prescription are sent to your registered email address after your teleconsult.

If you were sent a suggested schedule, and you have yet to confirm, you may choose to reschedule by replying to the email with your preferred schedule.

If you have already confirmed your appointment schedule but cannot make it, please inform us by replying to the email trail. We will propose a new schedule, which may not necessarily be close to your original schedule.

Yes. To reschedule your teleconsult, open the booking confirmation email and click the reschedule link to choose your new schedule.

Your doctor will try to reach you for the first 5 minutes of your scheduled appointment. After this period, the session will be cancelled. You may book another appointment through the website.

Your doctor may be late to your appointment if they are handling an emergency. Please wait for 15 minutes. If your doctor does not show up after this period, you may expect a message from our team for the rescheduled date.

Yes. You may request to talk to a different mental health professional if this is your preference for any reason. Even if your mental health professional conducted your session well, you can still request to talk to someone else. It is important that you are comfortable during your sessions; some people, for example, prefer talking to someone of the same gender.

Please provide feedback on how your session went through the post-consultation feedback form and do not hesitate to explicitly request to to talk to a different mental health professional for future sessions. This will be confidential and its results will not be seen by your mental health professional.

Share us your feedback by clicking the link provided in your post consult email. Your answers will be kept confidential and will not be seen by your doctor.

There is no guarantee that you will be assigned to the same doctor for follow up sessions. Rest assured, your succeeding doctor will be thoroughly briefed to ensure continuity of care.

Specific details on data collection and use can be found in our Privacy Policy. The privacy policy also indicates your rights as a user of our services; please read through it thoroughly.

No. MedGrocer shares consultation data with employers only aggregately and anonymously for the purpose of improving the services. The only times your consultation information may be disclosed to your employer are when you gave explicit consent or when you may be endangering yourself or others. Please read through the Informed Consent Form.

Your assigned mental health professional may be late to your appointment if they are handling an emergency case or if their previous teleconsultation has not yet finished. Please wait for 15 minutes -- if after 15 minutes your session has not yet started, it is safe to leave. You will receive an email on the rescheduled date, which will be prioritized over other non-emergency appointments.

Please feel free to provide feedback regarding such instances through the post-consultation feedback form. This will be confidential and its results will not be seen by your mental health professional.

No. MedGrocer shares consultation data with employers only aggregately and anonymously for the purpose of improving the services. The only times your consultation information may be disclosed to your employer are when you gave explicit consent or when you may be endangering yourself or others. Please read through the Informed Consent Form.

MedGrocer’s Data Privacy Officer provides support with any data privacy related questions, comments, concerns, or complaints. You may contact MedGrocer’s Data Privacy Officer through the following information:

MedGrocer 24F Centuria Medical Makati, Kalayaan cor. Salamanca St., Makati City Contact Number: 02 8332 3768 Email address: dpo@medgrocer.com