"Personally identifiable information" is information that can be used to uniquely identify a user such as name, password, age, civil status, gender, mailing address, email address, telephone number, mobile number, and other personal details. You may be asked to provide personally identifiable information during the sign in process to allow you to use the Product Site in our web site and for us to respond to your queries and requests. We may also use the provided personal information to inform you of special product offers, to process your orders, to provide you with our products and services or to conduct surveys. While MedGrocer collects personally identifiable information on a voluntary basis, for certain products and services, MedGrocer's collection of personally identifiable information may be a requirement for access to our products or services or to process a user’s order.

By using MedGrocer's Website, products, and services, Users agree that MedGrocer collects and processes the personally identifiable information (as defined above) they have provided by creating a MedGrocer account, during any exchange with MedGrocer in connection with the use of their MedGrocer account. MedGrocer will not share any personally identifiable information with other parties except as described in this policy. MedGrocer also processes anonymous and aggregated data in order to analyze and produce statistics related to the product usage patterns and demographics of Users. Such anonymous data does not allow the identification of Users to which it relates. MedGrocer may share anonymous and aggregated data with third parties.

The Personal Information MedGrocer collects from User will be used or shared with third parties for some or all of the following purposes:

• To facilitate the use of services and/or access to the Website,
• To process orders,
• To deliver products purchased,
• To update User on the status of the order,
• To compare information and to verify if such information is accurate,
• To administer an account with MedGrocer, audit Users’ demographics and behavior, provide information MedGrocer deems might be useful for User or information User requested (including information from third parties),
•  To send marketing and/or promotional materials about MedGrocer’s or third party’s products and services from time to time and to send newsletters from MedGrocer or other related companies,
•  To provide medical consultation, prescribe medication and other treatments, give medicine assistance, and obtain and/or update medical history and records covering hospitalization, consultation, treatment, prescriptions, medicine purchases, results of laboratory tests, medical and psychological examination,
•  To analyze medicine adherence, disease condition, and overall health of Users,
• To reporting adverse events from medications, medication errors, and product quality complaints to the Food and Drug Administration, and
• In exceptional circumstances, to disclose Personal Information when there are grounds to believe that the disclosure is necessary to prevent a threat to life/health, for law enforcement purposes, or for fulfillment of legal and regulatory requirements or requests.

 
If, for any reason, User’s Personal Information is required to fulfill a different purpose, MedGrocer will notify User and ask for consent.

 
Information that could identify a User personally will not be collected upon visiting the Website unless the User chooses to provide information voluntarily. Users are welcome to browse the Website at any time anonymously and privately without revealing any Personal Information.

 
When User orders from MedGrocer, MedGrocer collects a User's personally identifiable information. MedGrocer has no obligation to keep personally identifiable information that a User makes available to other Users through a platform other than MedGrocer Website, such as in chat or other public functions.

 
External websites and companies with links to and from MedGrocer's Website and products may collect personally identifiable information about Users when Users visit their websites. MedGrocer's privacy policy does not extend to external websites and companies or third party publishers with links to or from MedGrocer’s Website or who collect personally identifiable information through their online sites. Please refer directly to these companies and websites regarding their privacy policies.

 
MedGrocer may release personally identifiable information to comply with court orders or laws that require us to disclose such information. In the event of a reorganization, sale or merger, we may transfer personally identifiable information to the relevant third party with User’s consent if required by law.

MedGrocer will not knowingly collect personally identifiable information from any person under the age of 18. MedGrocer encourages parents to instruct their children to never give out personal information when online. Parents who are concerned about the transfer of personal information from their children may contact us.

MedGrocer’s products, services and sites may employ cookies and other technologies such as pixel tags. Cookies are bits of electronic information that can be transferred to a user's hard drive to customize a person's use of a product or online site, keep records of a user's access to an online site or product, or store information needed by the user on a regular basis. Use of cookies is typically associated with websites. For example, when you sign in to MedGrocer’s website, it stores your user ID and a combination of your IP address and time of login as a cookie on your hard drive. This cookie allows you to move from page to page without having to sign in again on each page. Similarly, if you enter information during your session, such as age verification data, this will be stored as a cookie and you will not have to re-enter such information during that session. We may also use third party website analytic tools that employ cookies to collect certain non-personally identifiable information concerning use of our websites, such as referring web site addresses, page views and browser types.

MedGrocer gives Users the option to receive promotional email communications from MedGrocer. Users may opt out of these communications. An unsubscribe link for discontinuing receipt of promotional email communications from MedGrocer will be provided in the emails sent.

Personally identifiable information provided to MedGrocer will be collected, processed and stored by MedGrocer in the cloud. MedGrocer has taken reasonable steps to protect the information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information.

If you are concerned about the accuracy of personally identifiable information maintained by MedGrocer or wish to review, access, amend or correct it, or would like your personally identifiable information removed from MedGrocer's records or otherwise deactivated, please contact us at dpo@medgrocer.com. We may decline requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical.

MedGrocer’s Data Privacy Officer provides support with any data privacy related questions, comments, concerns, or complaints. You may contact MedGrocer’s Data Privacy Officer through the following information:

 
MedGrocer 24th Floor, Centuria Medical Makati Building, Gen. Luna Street, corner Salamanca Street, Makati City

 
Email address: dpo@medgrocer.com

 
MedGrocer commits to resolve complaints about our collection or use of personal information. Users with inquiries or complaints regarding our Privacy Statement should first contact MedGrocer. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our DPO (refer to the contact details above). MedGrocer’s Data Privacy Officer will always use reasonable efforts to address and settle any requests or complaints brought to its attention.